The WOW Pro (also referred to as “Loyalty Program”) is a customer rewards program (“Program”) managed and conducted by WOW Skin Science (Fit & Glow, Inc.). (“WOW Skin Science” “we” or “our”) for the benefit of its customers (“Customer” or “you”). Opting into the Program is automatic upon the creation of a Customer account by providing personal information for the WOW Skin Science database (“Client file”) online via the program widget or account registration page on buywow.com.
PARTICIPATION AND MEMBERSHIP
Participation in the Program is open to all WOW Skin Science customers that have access to our online store. These Terms and Conditions will be accepted by you and will be binding at the time of opting in. If you do not agree to be bound by these Terms and Conditions please contact WOW Skin Science at firstname.lastname@example.org to request removal from the Program.
CALCULATION OF WOW Pro POINTS
All purchases made on our online store will earn you points provided that you use the email address associated with your WOW Pro account, and are logged in to your account at the time of purchase. WOW Pro points are not earned on delivery fees and are automatically deducted from your account for returns and refunds. The point value per purchase is calculated based on your total after discounts, and before taxes and delivery fees are applied. Your WOW Pro points will be calculated and accumulated over a rolling 12 month period, from your last earning activity, and your point balance is accessible in real-time. WOW Skin Science reserves the right to change points balances if it believes someone is unfairly accumulating points not within the rules set out in this document. Points earned as part of this loyalty program are not redeemable as cash or monetary value unless otherwise stated as a way of spending as part of the Program.
TRANSFERS AND CLIENT FILES
Any transactions by another customer at buywow.com cannot be transferred to a different customer for someone else to obtain WOW Pro points.
There can be only one customer for each WOW Pro membership. Transactions from multiple Customer files cannot be joined into one WOW Pro spend amount. It is your responsibility to ensure that WOW Skin Science has only one Client file for you. If you suspect that you have more than one Client file, please contact our customer support team at email@example.com
Any WOW Pro points cannot be sold, transferred, assigned, or otherwise dealt with except in accordance with these Terms and Conditions. WOW Pro points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent unless otherwise stated as a way of spending as part of the Program.
Any rewards, gifts, benefits or offers communicated as part of the WOW Pro Loyalty Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these Terms and Conditions carefully. Only WOW Pro members are eligible to use and redeem any rewards, gifts, benefits, or offers. All offers, gifts, benefits, or rewards are not transferable and cannot be redeemed for cash or equivalent unless otherwise stated as a way of spending as part of the Program.
All WOW Pro gifts, benefits, or offers are subject to availability. WOW Skin Science is not liable for any rewards, gifts, benefits, or offers not being available for any reason.
If you have opted-out of receiving WOW Skin Science communications, you may miss updates on ways to receive any program perks or rewards. As such, these perks and rewards will not be able to be retroactively added to your account.
WOW Skin Science reserves the right to change or withdraw the WOW Pro rewards and giveaways and these terms at any time without notice.
WOW Pro TIERS:
As part of the Program, you will unlock WOW Pro tiers by purchasing goods on our online store and/or performing certain ‘point-earning’ actions:
STAR – To reach the STAR tier, you need 0 –2499 Pro Points.
VIP – To reach the VIP tier, you need 2500 – 3499 Pro Points.
ACE – To reach the ACE tier, you need 3500+ Pro Points.
WOW Pro points expire and are removed from your balance 12 months after the earn activity date. Your Pro Points balance may go up or down on a daily basis as credits are earned or expired. WOW Pro members will unlock the next tier as soon as they have earned enough Pro points in the preceding 12 month period. Eligibility to upgrade is reviewed every day.
Any transactions that occur in one of WOW Skin Science’s retail partner stores will not count toward the WOW Pro Loyalty Program. Orders placed on www.buywow.com can take up to 36 hours to reflect in a customer’s WOW Pro Dashboard.
To the extent that a WOW Pro tier has been achieved by you in connection with a breach of these Terms and Conditions or otherwise incorrectly allocated to you, including as a result of an error on the part of WOW Skin Science, we may adjust your WOW Pro tier to the extent necessary to address the breach or error (as the context permits). When a Customer obtains a refund or reimbursement for goods purchased from WOW Skin Science, an adjustment is also made to the WOW Pro account in the amount of the reimbursement granted.
You will be notified of any exclusive content via the email address entered at the time of sign up.
FLASH SALES OR SPECIALITY PROGRAMS AND PROMOTIONS
During a flash sale promotion period, specialty program, or promotion not otherwise listed, sale offers are only available to customers who are part of the Loyalty Program. Each such event will have its own set of terms and conditions.
CHANGE OF DETAILS
You should advise WOW Skin Science of any change of name or email address by emailing firstname.lastname@example.org. WOW Skin Science is not responsible for any failure by you to notify us of your change of details, which may result in you not obtaining the benefit of WOW Pro communications and rewards, gifts, or benefits or the loss or downgrade of a WOW Pro tier. Changes to your details can be made by emailing email@example.com.
SUSPENSION AND / OR TERMINATION
WOW Skin Science may immediately suspend or terminate your participation in the WOW Pro Program without further notice if you: (a) have breached these Terms and Conditions; (b) have engaged, or may engage, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to WOW Skin Science, the WOW Pro Program or your Customer file; (c) have engaged in inappropriate conduct that undermines the reputation or legitimate interests of WOW Skin Science; (d) have supplied or are attempting to supply false or misleading information to WOW Skin Science; (e) are selling, assigning, transferring, acquiring, or offering to sell, assign, transfer or acquire any WOW Skin Science awards, gifts, offers or benefits other than in accordance with these Terms and Conditions; (f) act in a hostile, abusive or aggressive manner towards any WOW Skin Science staff or any other Customers online; or (g) become bankrupt.
Where your right to participate in the WOW Pro Program is suspended or terminated, any benefits, rewards, and rights and WOW Pro status you may have at that time under the WOW Pro Program shall thereby suspend or terminate (as the case may be).
The Customer’s participation in the WOW Pro Program may be terminated by either WOW Skin Science or the Customer by providing the other party with at least 30 days' written notice.
WARRANTIES AND LIABILITY
WOW Skin Science expressly reserves the right to change the WOW Pro program elements (including, but not limited to, the WOW Pro tiers, expiry dates, or the way in which WOW Pro rewards, gifts, benefits, or offers are earned and redeemed) or cease running WOW Pro at any time (without any liability to the Customer or any third party). WOW Skin Science will use reasonable endeavors to give advance notice to all Customers of any material changes in writing or by otherwise posting it on our website or other channels. If you do not agree to these changes, you may terminate your participation in the WOW Pro Program by providing WOW Skin Science with at least 30 days’ written notice after the date you received written notice of the changes or the changes were posted on our website or other social media channels.
A notice or communication shall be deemed to be given by WOW Skin Science to you if it is sent to your email address listed in your Client file or by otherwise posting it on our website or other social media channels.
Please visit our website for the latest version of these Terms and Conditions.